Terms and Conditions | TOTAL GLAMOUR Ltd

Terms and conditions.

Please ensure you read these Terms and Conditions before making any booking with us. Once a booking has been made and accepted by us, you will enter into a legally binding contract with us on the terms below.

The meaning of some words used in these terms and conditions

‘we’, ‘us’ or ‘our’ is a reference to Total Glamour Beauty Academy.
‘you’ or ‘your’ - is a reference to the person to whom we are providing our Services and who is required to pay for the Services we provide.
‘Course’ and ‘Courses’ - Means the course or courses provided by us to you as part of the Services.
‘Parties’ - is a reference to both us and you.
‘Services’ - means the beauty course/s and any ancillary course materials that we provide to you pursuant to your booking, further details of which appear on our website and on your booking confirmation.

Entering into a legally binding contract

When you place your order for one or more of our Services it is an offer by you to enter into a legal contract with us.

You and we will only enter into a binding contract when you receive notification from us that we accepted your order.

Once we accept your order, a binding contract between you and us will come into being subject to these Terms and Conditions.

You should keep a copy of these terms and conditions for your records.

If you have any questions concerning them, please ask us.

Right to cancel

We provide training courses which may include both practical training and digital content.

We provide face to face and online courses.

Deposits are completely non refundable and non transferable on cancellations or no-shows for face to face training

For Face to Face training in the event that you cancel your training course there are strictly no refunds. In the event you wish to rebook then the full training cost will apply

If you have paid in full for a face to face training session you have 14 days from date of payment to be issued a refund if you wish to cancel

We reserve the right to cancel training at any time and rebook and transfer your deposit or fee paid to a different date

If you have attended a face to face training class you have 4 months to complete your training to gain your certificate. Anything over this you will not gain your certificate.

If you have paid in full for training you will lose all monies if not rebooked within 6 months

If you have been issued a credit note for training this must be completed within 4 months of issue

For online courses there are strictly no refunds on digital content courses as full access is given to all training materials as soon as you buy There are strictly no refunds or exchanges.

Providing the services

Once we and you have entered into a legally binding contract we will provide you with the appropriate digital content (course manuals and video tutorials, where applicable) and the practical training sessions on the dates and times stated when booking. Occasionally the practical training sessions will be provided at some other date or time or be dependent on a number of factors, please see below.

Our aim is to always provide you with the Services:

(a) using reasonable care and skill; Within the period as agreed. If a time period has not been agreed in advance, then within a reasonable time period.

(b) in compliance with commonly accepted practices and standards in the beauty industry; and

Practical Training / Assessments

Courses which include practical training sessions which will take place on the date, time and at the venue as specified in your booking confirmation form or learning agreement. Sometimes, we may need to change the date and/or venue and if this occurs you will be notified as soon as possible. Deposits and monies paid by you will be transferred to a new date. We will not issue a refund

Where a review day or assessments is required as part of your course, you must attend the dates stated on the confirmation and/or learning agreement . Failure to attend the assessment/review date will result in us claiming reasonable net costs from the fee paid and you not gaining certification.

As part of your course fee, you understand that you are entitled to one complementary assessment or review day. If on attending the second assessment you have not met the standards required for accreditation you will be required to pay a fee of £150 for each further assessment.

Our practical training day/s are designed for a set number of students. If the attendance group is smaller, then the duration of the training may be altered accordingly to accommodate this.

Your Conduct and Obligations Before, During, and After the Course

Some Courses require students to complete a patch test prior to attending the practical training session. It is the student's responsibility to ensure the patch testing has been completed and we accept no responsibility for any reaction which may occur. For full details and to check if your course requires a patch test please contact us.

During the Course you must, at all times:

(a) act and behave appropriately. Abuse or antisocial behaviour towards either our trainer or other students will not be tolerated.

(b) dress appropriately in smart, comfortable clothing. Tunics may be worn or alternatively black trousers and a black t-shirt may be worn. If you have any queries, please contact us.

The terms of this section are necessary for the health and safety of our staff and other students. Failure to comply with the terms in this section will be a breach of this agreement and may lead to your expulsion from the course. In such circumstances, we will claim reasonable nett costs or losses (which may be from the fee already paid). There will be a process to appeal against such decisions.

You will need to work on other students and you understand and confirm that other students will need to work on you. If you cannot be worked on by other students, Please contact us by telephone to look at other alternatives, which may include you providing a model.

For health and safety reasons, children are not permitted at the practical training venue.

Mobile phones, tablet computers and desktops must remain switched off throughout.

We operate a non-smoking policy and smoking is not permitted in any training rooms. You may smoke only in the areas (if any) designated at the practical training venue.

If you arrive later than 15 minutes of the start of the course then you will not be allowed to enter the class.

Certificates

Subject always to the Course fees due being paid in full, Course certificates will be provided on completing the course/review day, whichever is the latter. We cannot be responsible for any mistakes made on the certificate which are a result of incorrect details being provided by you. You are encouraged to double-check these details following your booking.

If you have lost your certificate and require a replacement, please be aware that we charge an admin fee of £10 for processing and sending a new certificate.

Practical Training Rescheduling

In some circumstances, we may need to change a practical training date, venue, or materials. We will use our reasonable endeavours to give you as much notice as possible but this may not be possible if there are circumstances beyond our reasonable control. Deposits are non refundable and will be transferred to another training date. If you have paid the course in full then the monies will be transferred to a new date. Strictly no refunds.

Intellectual Property

All design, text, graphics, images, content and other intellectual property contained in any of the Course materials, videos and manuals are, unless otherwise stated, the intellectual property of Total Glamour Ltd – Beauty Academy for their sole use in the UK and Ireland. The use of any of them other than for personal study for the particular Course/Courses which you have booked is not permitted. Any reproduction, modification, or other unlawful use of our intellectual property is strictly prohibited and may result in legal action being taken against you.

Price and payment

Our Course fees appear on our website and are confirmed in your booking confirmation form.

In the event that we have made a mistake in the Course fees quoted to you (for example, due to a technical error), we will inform you of the error as soon as reasonably possible.

All fees must be paid in full in advance of the Course or on the day of training.

Payment is made at the time of booking. You shall not be entitled by reason of any alleged minor defect or performance of service to withhold more than a proportionate amount of the sum due.

If we are unable to take payment on any of the dates specified, we will charge you a reasonable fee taking in to our costs from dealing with the non-payment, we will also charge you interest on the outstanding amount at 3% above the Barclays bank base rate, if these amounts remain unpaid for more than seven days from the date on which they was due. We will inform you that payment has been declined as soon as reasonably practicable.

Course certificates will not be produced whilst any fees are due and outstanding.

Once in attendance of the course you are liable for the full fee of the course. If you leave the course at any stage you are still required to pay the course fee in full.

Exclusion and limitation of liability

This clause limits our liability to you and we suggest that you read through its provisions very carefully.

We do not exclude or limit liability for our negligence or negligent omission which causes you personal injury or death.

We shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach by us of this contract. In the event that any loss or damage suffered by you relates to your business activities then we exclude all liability for any business loss and in particular, we exclude all liability for loss of profits or other economic loss arising out of a breach of this contract.

You should not take ANY personal items into the training centres. We cannot accept responsibility for any valuables or possessions which go missing or are damaged at the training venues unless this has been a result of our negligence.

Your Personal Information

We will keep all student/customer personal information private and confidential.

Communicating with us

You can always send via post – 1J Wessex House, Westbury, Wiltshire, BA13 3JN.

For important matters we suggest that you send any communications by email to totalglamouruk@gmail.com

Amendments to the contract terms and conditions

We will have the right to amend the terms and conditions of this contract where:

(a) we need to do so in order to comply with changes in the law or for regulatory reasons; or

(b) we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the contract), as long such correction is minor and does not materially affect the contract. Where we are making any amendment we will give you as much notice as is possible.

Contracts (Rights of Third Parties) Act 1999

For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

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