Refine and define.
Shipping.
Unless stated otherwise on the product page, all items will be shipped directly from our suppliers. It is important to bear in mind that delivery services are subject to availability and stock levels.
Delivery estimates are an approximation and not a guarantee. The specified delivery dates reflect the total number of working days required for order delivery, excluding bank holidays. Please be advised that Total Glamour Ltd cannot be held liable or provide compensation for any losses resulting from delayed or late deliveries.
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We offer free delivery on all items (unless otherwise stated) and our standard delivery is 5-10 working days.
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Are you tired of waiting around for your online orders to arrive without any updates or communication from the courier? Look no further! Our premium delivery service ensures that you stay informed every step of the way, so you never have to wonder when your package will arrive.
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How Does Our Premium Delivery Service Work?
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When you place an order with us, we will keep you up to date on the status of your delivery. Our carrier will send you a text or email when your order is on its way, so you know exactly when to expect it. No more waiting around all day for a package to arrive - with our service, you will be notified in advance and can plan accordingly.
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What Happens If You're Not Available to Accept the Delivery?
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We understand that life can get busy, and sometimes you may not be available to accept a delivery. Not to worry! If our carrier attempts delivery while you are out, they will leave a calling card or send you an email or text to let you know that they have tried to deliver. Additionally, they may leave your package with a neighbor or in a safe place on your property for your convenience.
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Possible Delays During Busy Periods or Severe Weather Conditions
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During busy promotional periods or in severe weather conditions, delivery may be delayed and arrive slightly later than our published delivery time windows. Rest assured, we will keep you up to date on the status of your order, so you are always in the loop.
Our delivery service ensures that you stay informed and updated on the status of your order every step of the way. With timely notifications and alternative delivery options, you can have peace of mind knowing that your package will reach you in a timely manner.
Returns and refunds.
Are you looking for high-quality, practical, and long-lasting products that you'll absolutely love? At Total Glamour Ltd, our ultimate goal is to provide you with exactly that. We take pride in offering products that are not only stylish and functional but also built to last. We want you to be happy with your order, but we understand that sometimes things don't quite work out as planned. That's why we offer a hassle-free return policy to ensure your complete satisfaction.
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Return Policy: Easy and Hassle-Free
We offer a refund on all returns, as long as the item is returned to us within 30 days of receipt in perfect saleable condition, with its undamaged packaging and tags attached. Items purchased during a sale must be returned within 14 days of receipt to be eligible for a refund.
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How to Return Your Item
Returning an item is easy. Simply fill out the returns form included on the delivery note enclosed with your order. Be sure to include the details of the products you are returning and provide a reason for your return using one of the codes listed. This feedback is crucial for future product design and development, so we appreciate your input.
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Free UK Returns
To make your return even easier, take advantage of our Royal Mail Tracked Returns Service. With thousands of collection points across the UK, your parcel will be accepted and returned to us promptly via a secure, tracked service. Retain your proof of postage, as you are responsible for your parcel until it reaches our warehouse.
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By Post or Courier
If you prefer to use your own shipping method, simply package the item securely and send it to us within 30 days of receipt for a refund. Items purchased during a sale must be returned within 14 days. Use the address label on the delivery note and ensure that the parcel is tracked, as we cannot accept liability for items lost in transit.
Total Glamour Ltd
1J Wessex House
Westbury
Wiltshire
BA13 3JN
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Fast Refunds Guaranteed
Once we receive your return, we will process your refund promptly, always within 14 days. Your refund will be issued using the original payment method, and it may take up to 5 days for the funds to appear in your account. Your satisfaction is our top priority, and we strive to make the return process as seamless as possible.
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At Total Glamour Ltd, our aim is to provide you with high-quality products that you will love. If for any reason you need to return an item, we offer a hassle-free refund policy to ensure your satisfaction. With easy return options and fast refunds, you can shop with confidence knowing that we've got you covered.
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